Return & Refund Policy

Return and Refund Policy

At AYINLAB, we are dedicated to delivering high-quality products and excellent customer service. If you encounter any issues with your order, please refer to the following return, refund, and lost package guidelines.

1. Products with Warranty

  • Warranty Period: Some products come with a one-year warranty. Please check the product page for specific warranty details.
  • Replacement for Quality Issues:
    • If a product with a warranty develops a quality issue within one year, contact us at info@ayinlabglobal.com with proof (photos, videos, etc.).
    • Upon verification, we will send a new replacement, and AYINLAB will cover the shipping fee.

2. Products without Warranty

  • Reporting Issues:
    • If a product without a warranty has a quality issue, contact us within 7 natural days of delivery.
    • If reported after 7 days, we will still assist, but the process may take longer.
    • AYINLAB will cover the shipping fee if a quality issue is confirmed.

3. Returns without Quality Issues

  • Return Conditions:
    • If you wish to return a product without any quality issue, it must be in its original condition (unused, undamaged, and with all original packaging).
    • Contact us within 7 days of delivery to initiate the return process.
  • Customer Responsibility:
    • The customer is responsible for the shipping fee back to our warehouse.
    • After receiving and inspecting the returned item, we will process the refund accordingly.

4. Lost or Missing Packages

  • Reporting Lost Packages:
    • If your package is lost or does not arrive within the estimated delivery time, please contact us at info@ayinlabglobal.com.
    • We will work with the shipping carrier to track the package or provide a suitable resolution (replacement or refund).
    • AYINLAB covers all related shipping fees for lost packages.

Refund Processing Time

  • Refunds are typically processed within 3-7 business days.
  • The actual date when the refund appears will depend on your original payment provider (e.g., credit card issuer, bank, or payment platform).

Contact Us

For any questions or assistance with returns, refunds, or lost packages, please reach out:
📧 Email: info@ayinlabglobal.com

Thank you for choosing AYINLAB. Your satisfaction is our priority, and we are here to assist with any concerns!